Gambling at Falcon Casino online should always be an enjoyable, controlled experience. We provide a comprehensive set of player protection tools and partner with leading responsible gambling organisations to ensure every player has the support they need – whenever they need it.
Falcon Casino online takes responsible gambling seriously. We are committed to providing a safe and transparent gaming environment, preventing problem gambling, and protecting vulnerable players including minors. Responsible gaming tools are available to all registered players from the moment they sign up – no application is needed.
If you feel that gambling is no longer enjoyable or is causing harm, our tools and external partners are here to help. Visit the responsible gaming section in your account settings or contact our support team at any time.
The following player protection tools can be activated at any time from the responsible gaming section of your account settings. Reductions take effect immediately; increases require a mandatory cooling-off period before they are applied.
Set a maximum daily, weekly, or monthly deposit amount. Once the limit is reached, no further deposits are accepted until the period resets.
Cap the amount you are willing to lose over a set period. When your loss limit is reached, further play is suspended until the period resets.
Control the total amount you wager across all games over a defined period – an effective way to manage your total spend regardless of win or loss.
Set a maximum duration for each gaming session. When your limit is reached, you are automatically logged out and prompted to take a break.
Receive periodic on-screen reminders showing how long you have been playing and how much you have wagered during the current session.
Take a short break from gambling for a defined period of 24 hours to 6 weeks. During a time-out, your account is temporarily suspended and no deposits can be made.
Permanently or indefinitely exclude yourself from Falcon Casino online. Self-exclusion is irrevocable during the selected period. Contact our support team or go to account settings to activate. We also recommend registering with GamStop, the national multi-operator self-exclusion scheme.
Request permanent closure of your account at any time by contacting [email protected]. Withdraw any remaining balance first.
Problem gambling can develop gradually and affect anyone. The following signs may indicate that gambling is becoming a concern:
If any of these apply to you or someone you know, we encourage you to use the tools available in your account or reach out to an external support organisation below.
Register with GamStop to self-exclude from all participating UK gambling operators simultaneously. Free, confidential, and effective.
www.gamstop.co.uk
Free advice, information, and support for anyone concerned about their gambling or that of someone they know. Available 24/7.
www.begambleaware.org
Provides free counselling, support, and information for anyone harmed by gambling. National Gambling Helpline: 0808 8020 133.
www.gamcare.org.uk
A global online support service offering free, practical advice and support across multiple languages for those affected by gambling.
www.gamblingtherapy.org
Falcon Casino online is licensed in Costa Rica and operates independently of the UK Gambling Commission. We are not registered with GamStop. If you have self-excluded via GamStop, we strongly encourage you to honour your commitment and not attempt to register or play at Falcon Casino during your exclusion period.
If you are in crisis or need immediate support, contact GamCare on 0808 8020 133 (free, 24/7) or visit GambleAware.
Falcon Casino online is strictly for adults aged 18 and over. We prohibit anyone under 18 from registering or playing. Age is verified before any withdrawal is processed.
To prevent minors from accessing gambling websites, we recommend parental control software. The NSPCC Parental Controls Guide provides guidance on available tools for UK households.
If you believe a minor has accessed your account, contact us immediately at [email protected].
Our support team is available 24/7 if you need help activating any responsible gaming tool or have any questions about safe gambling:
