Privacy Policy

1. Who We Are

Falcon Casino online is operated under a Costa Rica licence and accessible at falcon-casino.uk. For all privacy-related enquiries, contact us at [email protected].

2. Data We Collect

Registration & Account Data

• Full name and date of birth
• Email address and encrypted password
• Residential address and phone number (if provided)

Identity Verification Data

• Government-issued photo ID (passport, driver's licence, or national identity card)
• Proof of address (utility bill or bank statement within 90 days)
• Source of funds documentation where required

Financial Data

• Payment method details (card numbers are not stored directly – handled via PCI DSS-compliant providers)
• Transaction history: deposits, withdrawals, and wagers

Usage & Technical Data

• IP address and device information
• Browser type and operating system
• Pages visited, session duration, and interaction data
• Game activity records

Communications Data

• Records of support interactions via live chat and email
• Marketing preferences and newsletter subscription status

3. How We Use Your Data

• Account management: Creating, maintaining, and securing your account.
• Payment processing: Handling deposits and withdrawals securely.
• Identity verification: Confirming your identity and age before processing withdrawals.
• Responsible gambling: Monitoring activity and applying protective tools where appropriate.
• Fraud prevention: Detecting and preventing fraudulent activity and money laundering.
• Customer support: Responding to your queries and resolving issues.
• Marketing: Sending promotional communications where you have opted in. Unsubscribe at any time.
• Legal compliance: Meeting applicable legal and regulatory obligations.
• Platform improvement: Analysing usage to improve our site, games, and services.

4. Legal Basis for Processing

• Contract performance: Processing necessary to deliver our services to you.
• Legal obligation: Processing required by applicable law or regulation.
• Legitimate interests: Fraud prevention, security, and service improvement.
• Consent: Marketing communications, where explicitly provided.

5. Who We Share Data With

We do not sell your personal data. We may share data with the following categories of recipients:

• Payment processors: To securely handle transactions.
• Game providers: Limited session data for game delivery and fairness verification.
• KYC & AML services: Third-party identity verification providers.
• Regulatory authorities: Where required by law.
• Technology partners: Including SoftSwiss for platform delivery.

All third parties are contractually required to handle data in compliance with applicable data protection legislation.

6. Cookies

We use cookies and similar technologies on falcon-casino.uk. These include essential cookies required for the website to function, analytics cookies to understand site usage, and marketing cookies served only with your consent. Manage your cookie preferences through your browser settings.

7. How Long We Keep Your Data

We retain your personal data for the duration of your account and for up to five years after closure, or longer where required by law. Financial records may be kept for up to seven years. Data that is no longer required is securely deleted or anonymised.

8. How We Protect Your Data

Falcon Casino online uses SSL/TLS encryption for all data transmissions, encrypts stored passwords and sensitive information, restricts data access to authorised personnel only, and conducts regular security assessments. No online transmission is entirely risk-free, but we take all reasonable steps to protect your information.

9. Your Rights

Depending on your jurisdiction, you may have the right to: access your personal data; have inaccurate data corrected; request deletion of your data; restrict certain processing; receive your data in a portable format; and object to processing for marketing purposes. To exercise any right, contact us at [email protected]. We respond to valid requests within 30 days.

10. Marketing

If you opted in to marketing at registration, we may contact you with promotional offers and casino news. Unsubscribe at any time via the link in any marketing email or by contacting us directly. We never share your contact details with third parties for their marketing purposes.

11. Children

Falcon Casino online is strictly for adults aged 18 and over. We do not knowingly collect data from anyone under 18. If we discover that a minor's data has been collected, it will be deleted immediately and the associated account closed.

12. Changes to This Policy

We may update this Privacy Policy to reflect changes in our practices or applicable law. Material changes will be communicated by email or via a notice on the website. The date at the top of this page shows when it was last updated.

13. Contact Us

• Email: [email protected]
• Live Chat: Available 24/7 on the website and in the app.